On arrival all visitors will be asked to use antibacterial gel and, if entering any area of the home, will be required to wash their hands thoroughly before putting on and removing PPE.

Visitors will have a RLF covid 19 test on arrival, we do reserve the right to stop the visit if either a potential visitors health on the day. We will agree on a person-centered individual care plan for visits for each resident where a member of the team will therefore need to sign visitors in and out. In order to comply with test and trace rules, it is essential that all visitors' details are recorded.

All visits are appointment based. Regrettably, it is not possible to just turn up and visit a resident. This is because we must carefully manage the number of visitors on-site at any one time to ensure that we have sufficient team members to support each visit safely. Regrettably, we will not be able to offer any drinks or refreshments to visitors and we are asking visitors not to offer drinks or refreshments to residents during visits. We can however provide residents with drinks and refreshments during the visit if needed

Visits may occur in a number of ways as follows:

Window visits: This will need safe, ground floor window access for both residents and their visitors. Social distancing and PPE measures will need to be observed, and residents and visitors must not touch each other through open windows/doors

Garden/Conservatory visits: PPE measures and social distancing will apply. Only garden areas that are visible and can be accessed without entering either home, can be used for garden visiting. Seating will be arranged prior to the visit.

Drive through visits: Visits, whereby visitors remain in their vehicles, can be facilitated in the car park. Social distancing and PPE measures will need to be observed, and residents and visitors must not touch each other through open windows/doors.

In-room visits: Whilst we need to keep this type of visit to a minimum, for residents who are unable to leave their rooms we are able to facilitate room visits. PPE must be worn,  and the visitor will be escorted to the residents' bedroom by the most direct route. All hard surfaces will be cleaned with an antiseptic solution following each visit. 

Visitors must please:

Contact the home on 01737813781 to book visits in advance for a specific date, time, and duration.

Comply with the requirement for there to be one, or an absolute maximum of two constant visitors. Refrain from attempting to book visits that are more frequent than every two weeks or longer than 30 minutes duration, unless there are special circumstances (which will be known by, and have been agreed with, the team)

We kindly ask that you are able to comply with these visiter codes:

Check with the home on the day prior to their visit to ensure that circumstances have not changed and the visit can go-ahead

Be free of any Covid-19 symptoms on the day of their visit and for at least 14 days previously

Not be unwell on the day of the visit

Provide the necessary information in response to screening questions about Covid-19 risk factors, including being able to confirm that they have not had close contact with anybody who has had symptoms or a confirmed case of Covid-19 within the past 14 days.

Comply with all infection prevention and control measures, including a temperature test, hand hygiene, the use of PPE, social distancing requirements, and remaining in the designated visiting area.

Ensure that any items bought in for the resident they are visiting can be sanitized.

Note that all items bought in will need to be stored for 72 hours before they are given to the resident.

Avoid traveling to the homes via public transport and taxis. If this is unavoidable, please wear a PPE face mask at all times during the journey, bring a change of clothes, and advise the care home team on arrival.